Effective Date: 09 April 2026
At Brandzonclick, customer satisfaction is our priority. This Return & Refund Policy explains the process for returning products, requesting refunds, and the applicable conditions.
1. Return Eligibility
- Products must be returned within 7–14 days of delivery (depending on the category).
- Products must be unused, undamaged, and in original packaging.
- Certain items may not be eligible for return, including:
- Perishable goods (food, groceries)
- Personalized/customized items
- Gift cards and downloadable digital products
- Health and hygiene products (like cosmetics, masks)
2. Initiating a Return
- Log in to your account and go to Orders > Return/Replace.
- Select the product and reason for return.
- You will receive a return confirmation and instructions via email or SMS.
- Products must be returned within the return window mentioned in your order.
3. Refund Process
- Refunds will be processed after we receive and inspect the returned product.
- Refunds will be made via the original payment method (credit/debit card, UPI, wallets, net banking).
- Processing time for refunds: 5–10 business days from the date of product receipt.
- Shipping charges are non-refundable, except when the return is due to:
- Defective or damaged product
- Wrong item shipped
4. Replacement / Exchange
- Eligible products can be exchanged for the same product (if available).
- If the product is out of stock, a refund will be processed instead.
- Exchanges are subject to availability and applicable shipping charges.
5. Defective or Damaged Products
- If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.
- Include photos of the product and packaging when reporting the issue.
- Brandzonclick will arrange for replacement or refund at no extra cost.
6. Return Shipping
- For general returns, return shipping charges are borne by the customer unless the product is defective or wrong.
- Brandzonclick partners with trusted logistics providers for return pickups.
7. Non-Returnable Items
- Perishable or consumable goods
- Personalized or custom-made products
- Gift cards and vouchers
- Health, hygiene, or safety-related items
8. Cancellation Policy
- Orders can be canceled before dispatch via your account or by contacting customer support.
- Once the order is shipped, cancellation is subject to return process.
9. Contact Information
For any return, refund, or exchange queries, contact us:
Brandzonclick
Email: information.brandzonclick@gmail.com
Phone: 982092449/9820569994
Address: Office No 3, Vihan Commercial Complex,
Valbhat Road, Near Jawahar Phatak,
Goregaon Station East, Goregaon East,
Mumbai – 400063, CTS No 545
