1. Orders & Account
How do I create an account on Brandzonclick?
Click on “Sign Up” at the top right, enter your details, and verify your email or phone number to create an account. New users must create an account to place orders.
Can I place an order without creating an account?
Click on “Sign Up” at the top right, enter your details, and verify your email or phone number to create an account. New users must create an account to place orders.
2. Payments
What payment methods are accepted?
We accept Credit/Debit Cards, UPI, and Net Banking.
Is it safe to make payments on Brandzonclick?
Yes, all payments are encrypted and processed via trusted payment gateways. We never store your full payment credentials.
Can I apply a promo code or gift card?
Yes, valid promo codes or gift cards can be applied at checkout to avail discounts or offers.
3. Shipping & Delivery
How long does delivery take?
- Standard delivery: 7–10 business days
- Express delivery: 3–5 business days
Delivery timelines depend on your location and product availability.
Are there shipping charges?
Shipping charges depend on product weight, dimensions, and location. Free shipping may be available on eligible orders.
Can I change my shipping address after placing an order?
Address changes are possible before the order is shipped. Contact our support immediately to update the address.
4. Returns & Refunds
What is the return policy?
Products can be returned within 7–14 days of delivery (depending on category), provided they are unused, undamaged, and in original packaging.
How long does a refund take?
Refunds are processed within 5–10 business days via the original payment method after we receive and inspect the returned product.
Can I exchange a product?
Yes, eligible products can be exchanged for the same item if available. If out of stock, a refund will be processed.
5. Products & Sellers
Are all products sold by Brandzonclick?
Brandzonclick hosts products from multiple sellers. We act as a platform connecting buyers and sellers.
What if the product I received is defective or wrong?
Contact us within 48 hours of delivery with product photos. We will arrange a replacement or refund at no extra cost.
Can I order from multiple sellers in one cart?
Yes, but each seller may ship separately, and delivery timelines may vary.
6. Account Security & Privacy
How do I reset my password?
Click on “Forgot Password” at login, enter your registered email, and follow instructions to reset your password.
How is my personal information protected?
We follow strict security protocols and encryption standards. Your data is never sold to third parties.
Can I delete my account?
Yes, contact customer support to request account deletion. Some order records may be retained for legal or tax purposes.
